Free Standard Shipping on U.S. Orders Over $79. Expedited Delivery Options Available.
1. Shipping Coverage & Exclusions
- Eligible Regions: We currently ship exclusively to the Contiguous United States (the lower 48 states).
- Excluded Destinations: We do not ship to Alaska (AK), Hawaii (HI), P.O. Boxes, military addresses (APO/FPO/DPO), or any U.S. territories.
2. Shipping Rates & Delivery Timelines
Orders ship in 2 to 3 business days (Monday through Friday, excluding public holidays). Once processed, delivery times depend on the shipping method selected at checkout:
| Shipping Method | Order Value | Processing Time | Transit Time | Shipping Cost |
|---|---|---|---|---|
| Standard Shipping | $79.00 and above | 2–3 Business Days | 3–7 Business Days | FREE |
| Standard Shipping | Under $79.00 | 2–3 Business Days | 3–7 Business Days | $8.99 |
| Expedited Shipping | All Orders | 2–3 Business Days | 1–2 Business Days | $15.00 |
Note: Total delivery time equals processing time (2–3 business days) plus transit time.
3. Order Tracking & Delivery Support
Once your order is processed, you will receive an automated Order Confirmation Email followed by a Shipping Confirmation Email containing your official carrier tracking details.
Missed Delivery or Tracking Instructions:
- Check Tracking Interface: Use your tracking number on the official carrier site (UPS, FedEx, etc.) for real-time status updates, current package location, and potential re-delivery requests.
- Carrier Action Required: If your tracking displays "attempted delivery" or "available for pickup," please contact the carrier directly or visit the designated local pickup hub.
- Customer Service Support: For assistance with lost packages, missing tracking numbers, or carrier issues, contact our dedicated support team at support@toteawaysport.com.